How Insensitive

"The skin is the largest organ in the body. It protects us. Holds us together. Literally lets us know how we’re feeling. The skin can be soft and vulnerable. Highly sensitive. Easy to break. Skin doesn’t matter to a surgeon, we’ll cut right through it, go inside, find out the secrets underneath. It takes delicacy and sensitivity. No matter how thick-skinned we try to be, there’s millions of electrifying nerve endings in there. Open and exposed and feeling way too much. Try as we might to keep from feeling pain. Sometimes it’s just unavoidable. Sometimes, that’s the only thing left: just feeling."

- Meredith Grey

 is the twenty-first episode of the sixth season and the 123rd overall episode of Grey's Anatomy.

Short Summary
Bailey preps the team with a mandatory sensitivity training prior to admitting a 700-pound patient with compounded medical issues, and the case proves to be challenging in every sense of the word. Meanwhile Derek has to come face to face with a former patient's husband in a wrongful death deposition, and spending time with a heart patient's daughter opens up some old wounds for Cristina.

Full Summary
Episode in detail.

Main Cast

 * Ellen Pompeo as Dr. Meredith Grey
 * Sandra Oh as Dr. Cristina Yang
 * Justin Chambers as Dr. Alex Karev
 * Chandra Wilson as Dr. Miranda Bailey
 * James Pickens, Jr. as Dr. Richard Webber
 * Sara Ramírez as Dr. Callie Torres
 * Eric Dane as Dr. Mark Sloan
 * Chyler Leigh as Dr. Lexie Grey
 * Kevin McKidd as Dr. Owen Hunt
 * Jessica Capshaw as Dr. Arizona Robbins
 * Kim Raver as Dr. Teddy Altman
 * Patrick Dempsey as Dr. Derek Shepherd

Guest Stars

 * Michael O'Neill as Gary Clark
 * Jesse Williams as Dr. Jackson Avery
 * Robert Baker as Dr. Charles Percy
 * Nora Zehetner as Dr. Reed Adamson
 * Sarah Drew as Dr. April Kepner
 * Jerry Kernion as Bobby Corso
 * Rosalie Ward as Melissa Corso
 * Abigail McFarlane as Jamie Anders
 * Mia Barron as Lauren Turner
 * Alyssa Shafer as Kelly Temple

Co-Starring

 * Amy Benedict as Nancy
 * Dougald Park as Lawyer
 * Kristin Johnson as Nurse

Notes and Trivia
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 * This episode's title originated from the song , originally sung by Diana Krall.
 * This episode scored 11.03 million viewers.

Quotes

 * Melissa (to Meredith, Lexie, Alex, and Cristina when they're talking about her husband, Bobby): It's okay, I get it. You're trying to figure out how my husband and I managed to get a baby in here. There are some logistics involved. You want me to tell you? But first, how about you tell me how you like to do it with your husband. Or your girlfriend? Any favorite positions? Or kinks! Let's talk about that! Because I know you all must have a freak show of your own goin' on. Who wants to go first? No? Nobody? Okay. Well, it's probably none of my damn business anyway.


 * Cristina (to Jackson): You're a super, super sensitive man. You know, let me tell you what you saw today. I reflectively listened to a patient's concerns. I spoke to her in a language she could understand. I clearly stated the possible complications and probable outcomes. That's all you saw today... me kicking patient sensitivity's ass, so go be someone else's dish rag. (walks away)


 * Charles: I'm terrible at coming up with metphors. I can never come up with them.
 * Cristina: Why? Because you're as dumb as a box of hammers?
 * Charles: See, that's a good one. You're an ass, but that was a good one.


 * Miranda (reading from the sensitivy training book): Okay. "Use reflective listening. Repeat the patient's feelings back to them." Um... "I hear that you're concerned about the surgery. Let me explain the risks."
 * Alex (to Cristina): "I can see you like vegetables. After surgery, you might become one." (everyone laughs)


 * Meredith: Now I understand the sensitivity training.
 * Cristina: Yeah, no fat jokes.
 * Miranda: Yang, you're off the case.
 * Cristina: I said no fat jo...
 * Miranda: Goodbye.


 * Charles: Wow. Should we have left you two alone?
 * Callie: What?
 * Charles: Getting a little steamy in there.
 * Callie: (laughs) Oh, gimme a break. I'm in a committed relationship. That was chit-chat.
 * Lexie: Yeah, there was steam. It was steamy chit-chat.
 * Charles: With hand holding.
 * Callie: Yeah, physical contact is an improtant part of establishing a patient's trust. Bailey did patient sensitivy this morning. Did she teach you nothing?
 * Charles: So there was no flirting going on. I was just imagining that.
 * Callie: Yeah, sure. She was kinda flirty, and I was flirty back, because I'm trying to put her at ease. Talking to the patient, the way the patient talks to you, makes them feel understood. And safe. And... you're morons. Oh, and a little pervy, jeez.


 * Meredith: Hey, how's the deposition going?
 * Derek: Apparently, I can't tell you.
 * Meredith: Why?
 * Derek: Why did you tell Hunt what I told you?
 * Meredith: I didn't, I told him nothing.
 * Derek: He came to me and said you knew.
 * Meredith: I didn't, I told him nothing, I just looked at…
 * Derek: You looked at him. Meredith, when you're pissed, your face says everything. So now I have a staff that can't trust me.
 * Meredith: So, what am I supposed to do? Control my face?
 * Derek: Yes. Control your face.
 * Meredith: Maybe you shouldn't tell me things you don't want me to know. Control that!
 * Derek: Then I can't tell you anything. Then 80 percent of my day is off limits to you, and I don't want that.
 * Meredith: I don't want that either. I'm sorry.
 * Derek: I know, it's just...
 * Meredith: But I have to tell Cristina.
 * Derek: No. Damn it! What are we talking about?
 * Meredith: Owen lied to her. And he must have done that because he still wants Teddy.
 * Derek: Doesn't matter.
 * Meredith: Doesn't matter to you. Cristina is my best friend. I get that you're the Chief now, but she's still the person that she's always been. So am I supposed to stand around and watch her get hurt? What am I supposed to do?
 * Derek: Nothing. You do nothing.


 * Miranda: Jokes. Don't make jokes about patients. Not in front of them, not even in private. Yang?
 * Cristina: What if the joke is really funny?
 * Miranda: It's not. Neither was that one.