Before you run into a fire, you have to try to understand its identity. What caused it? Where did it start? How do we put it out? Otherwise, you'll find yourself ill-prepared and totally exposed. So we observe, identify, extinguish, done. If only it were ever really that easy. All of us struggle with our identity. Maybe we date somebody we shouldn't. Maybe we're related to someone we wish we weren't. Maybe we need rules. Maybe we shun them. Maybe we need to shake off who we always thought we were and try on something new. Maybe we should loosen up. Maybe we should take a leap. Because when we do, maybe we just might surprise ourselves.
When Andy, Maya, and Dean respond to a call, they find an injured woman with amnesia. But soon into the treatment process, they realize there is much more to her story. Meanwhile, Captain Sullivan takes Ben and Jack on a house call that quickly becomes a close call for the patient they're treating, while Ryan may not have seen the last of his father, Greg.